As a result of the Barker Review of 2004 and the Office of Fair Trading (OFT) Market Study into the house building industry dated October 2008, a group of stakeholders within the industry joined forces to develop a voluntary Code of Conduct for Home Builders to address the issues raised relating to customer service and satisfaction.
 
For these reasons, the major industry trade bodies and the Council of Mortgage Lenders have joined with warranty providers to introduce the Consumer Code for Home Builders. The Consumer Code applies to Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted home built by a Home Builder / Developer under the insurance protection of one of the supporting Home Warranty Bodies.  Currently there are three supporting Home Warranty providers including LABC New Home Warranty.
 
For more information refer to our downloads section or go on-line to: www.consumercodeforhomebuilders.com

LABC New Home Warranty will continue to offer Consumer Code for Home Builders training as part of our commitment to you, all the latest details of upcoming training can be found here or you can contact us for more information. Alternatively, click here for our e-learning module.

To register your interest for training, please email your full name, company name and contact details to seminar@labcnhw.co.uk or for more information call us on 0845 054 0505.
 
CPD certificates are provided upon completion of any training.

An e-learning course is now available free for registered builders or for companies who are affiliated to registered builders such as estate agents, solicitors etc.  Staff from such affiliated companies will need the name of the registered builder that they are affiliated to when registering for the course.

The course is designed for customer facing staff who need to have an understanding of the Consumer Code.  After self-registration and approval it takes about 30 minutes to complete and learners can print a certificate at the end if they have passed the test.

Click here for a pdf of the instructions for accessing and running the course.

Click here to go to the self registration page.